Privacy Policy

1. Introduction

EraseWatermark.io ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the practices described here.

2. Information We Collect

Information you provide:

• Account information: name and email address when you register
• Payment information: billing details processed securely by Stripe (we do not store card numbers)
• Communications: messages you send to our support team
• Files: images, PDFs, and videos you upload for processing

Information collected automatically:

• Log data: IP address, browser type, pages visited, and timestamps
• Device information: device type and operating system
• Usage data: features used, credits consumed, API call patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process payments and manage your account and credits
• Send transactional communications (receipts, account notices)
• Send product updates and marketing communications (you may opt out at any time)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Analyse usage patterns using only anonymised, aggregated data — never your actual files

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: companies that help us operate the Service, including Stripe (payments), Clerk (authentication), and Microsoft Azure (file storage). These providers are contractually bound to protect your data.
• Legal requirements: we may disclose information if required by law, regulation, or valid legal process.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Files

Files you upload are used solely to provide the watermark removal service. We do not:

• Use your files to train AI models
• Share your files with third parties beyond what is necessary to process them
• Store your files longer than necessary

Uploaded files and processed outputs are automatically deleted after download or within 24 hours, whichever occurs first.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. API keys are stored as one-way cryptographic hashes and are never logged in plaintext.

No system is completely secure. We cannot guarantee that unauthorised third parties will never defeat our security measures. If you believe your account has been compromised, contact us immediately at [email protected].

7. Cookies

We use cookies and similar technologies to maintain your session and authentication state, remember your preferences, and analyse how the Service is used. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Service.

8. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Uploaded files are deleted within 24 hours. Usage logs and payment records are retained for up to 7 years to comply with legal and financial obligations.

You may request deletion of your account and personal data at any time by contacting us. We will process your request within 30 days, subject to any legal retention requirements.

9. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data; object to or restrict certain processing; receive your data in a portable format; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

The Service is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by posting a prominent notice in the application. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [email protected].